We Interrupt This Broadcast
Usually all I do on this blog is make fun of stuff and bitch about things that suck. While that's fun, I'm going to change hats now and offer up genuine praise (again) for a brand that simply kicks ass. Publix Supermarkets.
This Florida-based, employee owned market has as its slogan, "Where shopping is a pleasure." While that is a pretty lame, old-school slogan, it is in fact true. Happy, helpful employees. Clean stores. Even their generic store-labeled products are creatively packaged. They do the best TV of any supermarket chain out there. Even their circulars in the Sunday paper are creative, and I throw those away instantly. "No matter," says Publix, "We keep them online for you." They even try to make their stores look cool. They don't cookie-cutter build them and rarely will you see the same architecture.
I may be blinded by the fact that I just discovered a sushi vendor at a local Publix who simply blows the doors off those uncaring sushi slobs at my local Albertson's. I would follow this lady on tour if she took her act on the road. Restaurant grade. Premium. Inventive. And she smiles and offers a genuine "thank you" when you snatch up her creations.
I may never have to shop at Albertson's again.
This Florida-based, employee owned market has as its slogan, "Where shopping is a pleasure." While that is a pretty lame, old-school slogan, it is in fact true. Happy, helpful employees. Clean stores. Even their generic store-labeled products are creatively packaged. They do the best TV of any supermarket chain out there. Even their circulars in the Sunday paper are creative, and I throw those away instantly. "No matter," says Publix, "We keep them online for you." They even try to make their stores look cool. They don't cookie-cutter build them and rarely will you see the same architecture.I may be blinded by the fact that I just discovered a sushi vendor at a local Publix who simply blows the doors off those uncaring sushi slobs at my local Albertson's. I would follow this lady on tour if she took her act on the road. Restaurant grade. Premium. Inventive. And she smiles and offers a genuine "thank you" when you snatch up her creations.
I may never have to shop at Albertson's again.
Labels: Albertson's, architecture, customer retention, Customer satisfaction, customer service, grocery stores, Publix, supermarket marketing, sushi
Sent into orbit at
2:23 PM
4 Comments:
Agreed. Publix is by far the best place to shop for groceries. H-E-B in Texas is pretty bad ass when it comes to helpful employees, but their deli is second tier compared to Publix. If you haven't tried it yet JP, I suggest you get the boneless chicken breast sub with muenster cheese. It's not on the menu, but it's the best.
By
Josh S, at December 19, 2007 at 4:40 PM
Our time in Orlando 8/2006 was truly better thanks to Publix. We rented a house in Champion's Gate, and the Publix down the road was as reasonably priced as Uncle Pricecutter here in MO. Didn't see the Sushi. Hey, ...I better run to Pricecutter real quick for some day-old California Roll.....
By
warbird2010, at December 21, 2007 at 12:40 AM
I've got nothing of importance to add, but that is a really nice looking store.
And now I want sushi.
By
Thinking In Vain, at December 21, 2007 at 10:04 AM
I remember going there once on vacation, waiting for the better half to grab a few things. Out she comes escorted by one of the employees. Thinking, great, do I have enough on me for bail. Nope, they were walking her groceries out to the car for her. I was like, where's the hidden camera, this can’t be happening. WAY too nice.
By
Anonymous, at December 21, 2007 at 10:00 PM
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